Customer Support Intern

Customer Support

• Receive and respond to phone calls from investors, potential issuers , market participants, and the public regarding ESX services.
• Provide clear and accurate information about:
• • ESX services and general operations
  • Investor registration and participation in the capital market
  • Accessing ESX digital platforms including the Neway ESX App
• Guide callers step-by-step in navigating digital services, such as ESX Academy, and Neway ESX App

Issue Identification

• Identify and document user-reported issues, complaints, or technical difficulties related to ESX services and platforms.
• Report unresolved issues or technical problems to the appropriate ESX teams (technical, operations, or communications).

User Guidance

• Assist callers in troubleshooting common problems such as:
• • Login difficulties, Password reset
  • Navigation challenges on ESX platforms
  • Understanding basic features and services offered by ESX.

Documentation and Reporting

• Maintain a documented record of user inquiries, issues, and resolutions.
• • Provide periodic summaries (daily or weekly) highlighting common user questions, recurring issues, and areas requiring further clarification or improvement.

User Experience Feedback

• Provide feedback to the ESX team regarding recurring user challenges or usability concerns.